Privacy Policy

1. Introduction

Welcome to Atria ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of your employees while providing powerful AI-powered employee monitoring solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website at atria.ink.

By accessing or using our services, you consent to the practices described in this policy. We may update this policy periodically, and your continued use constitutes acceptance of those changes.

2. Information We Collect

We collect the following types of information:

Account Information: When you register for our services, we collect your name, email address, company name, job title, and contact information.
Company Information: We collect information about your company including size, industry, and structure to tailor our services to your needs.
Payment Information: We collect payment details necessary to process transactions. Full payment information is handled by our secure payment processors.
Usage Data: We collect data about how you interact with our platform, including login information, feature usage, and settings configurations.
Communications: We store messages, emails, and other communications between you and our team for support, troubleshooting, and account management.
Employee Monitoring Data: As part of our core services, we collect data about employee activities when our monitoring solutions are deployed within your organization. This may include screen captures, application usage, keystrokes, browsing history, and other productivity metrics.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process payments and manage your account
To respond to your inquiries and provide customer support
To send administrative information, such as updates, security alerts, and support messages
To provide you with marketing communications about our products and services
To analyze usage patterns and optimize our platform
To protect against fraudulent, unauthorized, or illegal activity
To develop new features and services based on user feedback and market trends

4. Message Logging and Storage

All messages sent through our platform, including customer support communications, feedback, and service-related inquiries, are logged and stored for the following purposes:

Quality assurance and training
Compliance with legal obligations
Improving our services and support
Troubleshooting technical issues
Moderator review to ensure policy compliance

These messages may be reviewed by our moderation team to ensure compliance with our terms of service and to maintain the security and integrity of our platform. Message logs are maintained for up to 24 months, after which they are archived or deleted according to our data retention policies.

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
Business Partners: Companies with whom we collaborate to offer integrated services or promotions.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
With Consent: We may share information with third parties when you consent to such sharing.

We do not sell personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, regular security assessments, and employee training.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services to you. We may retain certain information as required by law or for legitimate business purposes. We also retain information to prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce our terms of service, and take other actions permitted by law.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate or incomplete information
Deletion of your personal information in certain circumstances
Restriction or objection to processing of your information
Data portability to transfer your information to another service
Withdrawal of consent where processing is based on consent

To exercise these rights, please contact us at privacy@atria.ink. We will respond to your request within the timeframe required by applicable law.

9. International Data Transfers

We are based in the United States and process information on servers located in the United States and other countries. If you are located outside the United States, your information may be transferred to, stored, and processed in countries where data protection laws may be different from those in your country.

When transferring data internationally, we implement appropriate safeguards in accordance with applicable law.

10. Employer Responsibilities

If you use our services to monitor employees within your organization, you are responsible for:

Complying with all applicable laws regarding workplace monitoring and employee privacy
Providing appropriate notice to employees about monitoring activities
Obtaining necessary consents from employees where required by law
Using our services in an ethical and legally compliant manner
Implementing appropriate data protection and security measures

We provide tools and resources to help you meet these obligations, but ultimate compliance responsibility rests with you as the employer.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated effective date. We encourage you to review the Privacy Policy whenever you access our services.

For significant changes, we will provide notice through our services or by sending you an email notification.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Atria Inc.
Attn: Privacy Officer
1250 Techno Boulevard, Suite 500
San Francisco, CA 94107
Email: privacy@atria.ink
Phone: +1 (888) 555-7890

We will respond to your inquiry within 30 days.